Returns and Exchanges
If you're happy, we're happy. Sometimes though, buying stuff online (for all it's convenience) can be a minefield. We don't want shopping with us to be another hassle. We hope you are happy with your purchases from Ampersand Candle Co however if for any reason you are not, our returns policy is pretty straightforward and simple:
We can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt.
Some small stuff surrounding that, we don't cover return postage unfortunately. On that rare ocassion you do need to return something, please be sure to ship the package with a carrier that can provide tracking and insurance. Ampersand Candle Co cannot replace packages lost during return shipment if proof of tracking is unavailable.
Returns that are damaged, used or altered in any way may not be accepted and may be sent back to you, the customer. Only items purchased at full price items may be refunded, unfortunately sale items cannot be refunded.
About Our Candles and Wet Spots
We use a unique soy wax blend in all our candles, designed to give a great scent throw and full melt pool meaning your candle lasts longer. As a result of our blend, temperature fluctuations and generous size of our whiskey tumblers, we sometimes experience wet spots in our finished products. Rest assured there is nothing at all wrong with your candle - it means your candle is 100% natural. Whilst not ideal, we've accepted this as a fact of life when working with container candles. Unfortunately there is no miracle additive that will defy the laws of physics.
For refunds, Please allow up to 10 working days for this amount to appear in your bank. You may either be refunded the amount of product returned to the original payment method, or through store credit on www.ampersandcandle.co.
For exchanges, we will receive your return, and process your exchanged item to be sent back out to you within 3 working days after receiving the item back to us, free of charge.